We provide various shipping options for your convenience, including DHL and FedEx. Additionally, for batch orders, you have the flexibility to opt for maritime transport.
If you prefer to use your own forwarding shipping agent, please inform us atinfo@ouxunhairs.comor reach out to us at +86-13570860974, and we'll accommodate your preferences accordingly.
For items in stock:
Please allow 1-3 business days for order processing before shipment.
For custom orders:
You will receive an estimated delivery time before confirming your order placement,3-6 weeks normally.
Ouxun Hair does not assume responsibility for any customs duties, taxes, or additional fees incurred during international shipments. In the event of refusal of an international package, a refund of only 50% of the total product value will be issued.
Please be aware that the shipping carrier may advance payment for duties and taxes on your behalf upon entry into your country. This process ensures expedited delivery. In some cases, you may receive an invoice from the carrier after goods have been delivered, which will include charges paid on your behalf at the destination, along with a minor administration fee. Since we cannot provide the exact amount of these fees, we recommend contacting your country's customs office or a tax agent for information on applicable charges and import rates for hair products.
In cases where shipments are returned to Ouxun Hair due to incorrect address information or refusal upon delivery, a 50% handling fee will be applied. Please note that shipping and handling charges are non-refundable in the event of any type of return.
To modify your shipping address, kindly get in touch with us promptly at info@ouxunhairs.comor via phone at+86-13570860974immediately after placing your order.