Shipping Policy
At Ouxun Hair, we prioritize seamless shipping options to ensure your orders reach you promptly and securely. Below are the details of our shipping process:
Shipping Options:
We offer various shipping methods to cater to your needs:
DHL
FedEx
UPS
For batch orders, maritime transport is available upon request. Additionally, you can choose your own forwarder shipping agent by contacting us directly.
Shipping Fee:
Shipping costs are calculated during checkout based on package weight and destination:
Package weight less than 0.5 kg: $20 - $35
Package weight less than 1 kg: $25 - $35
Package weight less than 1.5 kg: $30 - $45
Package weight less than 2 kg: $35 - $50
For packages over 2kg, our sales team will provide a quote based on actual weight and shipping options selected.
Processing Time:
Stock Products: Orders typically require 1-3 business days for processing before shipment.
Custom Orders: You'll receive an estimated delivery time before placing your order.
Tax or Duty:
Please note that Ouxun Hair is not liable for any duties, taxes, or additional charges imposed by Customs for international deliveries. Customers are responsible for any incurred fees. In some cases, the shipping carrier may pay duties and taxes on your behalf, with fees invoiced after delivery.
Automatic Returns and Wrong Address Disclaimer:
For shipments returned due to incorrect address information or refusal upon delivery, a 50% handling fee will apply. Shipping and handling charges are non-refundable in such cases. To change your shipping address, please contact us immediately after placing your order.
For further inquiries or assistance regarding shipping, feel free to contact us via info@ouxunhairs.com or +86-13570860974. We're here to ensure your shipping experience with Ouxun Hair is smooth and satisfactory.
Thank you for choosing Ouxun Hair for your hair product needs. We strive to provide reliable shipping services that meet your expectations.